Director of Conversion Services
Join us in our vision to help everyone in the world to find the right education!
We usually respond within a week
Why join UniQuest?
UniQuest is a mission-driven, founder-led organisation focused entirely on student engagement and conversion. As part of Keystone Education Group, we support over 5,500 education providers globally. This role offers the opportunity to accelerate UniQuest’s footprint in the UK, and beyond.
We’re looking for a strategic, forward-thinking leader to oversee UniQuest’s global Conversion Services operations. In this role, you’ll shape and deliver a world-class student journey experience - driving operational excellence, quality assurance, and automation innovation across our partner network. You’ll manage global teams and be accountable for all operational departments within Conversion Services, ensuring that our delivery is consistently exceptional and that our partners see measurable impact through improved student conversion outcomes.
Key Responsibilities
Driving Partner Success
• Build and nurture strong, strategic relationships with UniQuest’s partner universities
• Act as the senior point of contact for operational performance, strategy alignment, and service excellence.
• Collaborate with partners to co-design conversion strategies, implement innovations, and continuously enhance the student journey.
Delivering a World-Class Student Experience
• Lead the ongoing optimisation of UniQuest’s student engagement and conversion services to ensure a student-orientated, efficient, and high-quality experience.
• Embed a culture of continuous improvement across all teams, focused on student success and partner value.
• Oversee service delivery excellence through robust quality assurance frameworks and performance metrics.
Operational Leadership
• Provide strategic and operational leadership to all Conversion Services departments, ensuring effective global coordination.
• Define, monitor, and report on key performance indicators (KPIs) that measure student conversion, service quality, and operational efficiency.
• Implement scalable systems, processes, and structures that support future growth and innovation.
Automation & Innovation
• Lead the transformation of UniQuest’s conversion operations through automation, workflow optimisation, and data-driven decision making.
• Partner with the Technology and Data teams to deploy innovative tools that enhance the student experience and maximise efficiency.
• Identify and implement opportunities to use AI and intelligent automation to elevate the student journey to the next level.
People & Culture
• Inspire, mentor, and develop high-performing global teams that reflect UniQuest’s values of collaboration, integrity, and excellence.
• Build capability and confidence across leadership levels to ensure sustainable team growth and resilience.
• Promote a culture where every team member understands their role in delivering exceptional outcomes for students and partners.
What You’ll Bring
• Extensive experience leading large-scale, multi-site operational teams, ideally in higher education.
• Proven success in delivering operational transformation, service quality, and automation initiatives.
• Strong stakeholder engagement skills and a history of building trusted partnerships at senior levels.
• Deep understanding of the home and international student lifecycle and conversion drivers.
• A strategic mindset with the ability to balance innovation, performance, and people leadership.
Application
Please send us your application by hitting the button "Apply here!". This is a fully remote role with occasional travel to campus for partner meetings or company events.
Keystone is an equal-opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.
#LI-Remote
- Business
- UniQuest
- Locations
- Remote - UK
Remote - UK
Three of many benefits
-
A fun workplace
We believe in creating a good environment between co-workers by participating in enjoyable activities such as sports events, after works and travelling. -
Opportunities to grow
We believe in giving every employee opportunities to develop their skills and capabilities by providing them with both external and internal courses and training. -
Reward for effort
We believe in showing appreciation to our employees.
Workplace & Culture
Our workplace culture is shaped by people who are driven to achieve and dedicated to making a difference. Our vision is to find everyone in the world the right education, and our values are how we achieve that. They guide us to come together, take bold steps, innovate, and stay committed to our mission every day.
Driven by our core values Creativity, Courage, Commitment and Collaboration, we craft innovative solutions and take a dynamic, flexible approach to problem-solving, embracing creativity as a catalyst for growth and progress.
We face challenges head-on, with the courage to explore new paths and the expertise to turn obstacles into opportunities.
By connecting as a team, we foster a collaborative and supportive environment that brings out the best in each other and keeps us aligned around a shared vision. Our workforce brings together talent from over 70 nationalities. We are a truly global team where diversity strengthens our collaboration and drives us forward.
With deep commitment to our mission, we deliver with integrity, always working toward success for the students, institutions, and families we serve, helping everyone in the world find the right education.
About Keystone Education Group
Keystone is trusted by more than 100 million prospective students every year to help them make one of the most important decisions of their lifetimes, namely, which educational program to attend.
At Keystone, we help students find the right education to pursue their dreams, whether they are seeking higher education, wanting to expand their knowledge through a course, or upskilling as a professional.
For education institutions, we offer an end-to-end solution across the entire student recruitment value chain, providing tech-powered student marketing and recruitment services to over 5,500 institutions in more than 190 countries. We aim to help institutions reach, engage, recruit and enroll students at scale, without compromising on providing a quality student experience.
Already working at Keystone Education Group?
Let’s recruit together and find your next colleague.