Customer Support (Maternity Cover)
Join us in our vision to help everyone in the world to find the right education!
We usually respond within a week
Summary
As a Customer Support professional at Keystone Education Group, you are primarily responsible for ensuring that our clients receive the best possible user experience. You will handle questions and issues related to bookings made in our education portal, ensuring they are received and resolved in a timely and professional manner. The role also includes customer service tasks, creating tutorials and instructional material for coworkers, and facilitating knowledge sharing within different teams in the company.
Additionally, you will participate in projects outside the scope of FindCoursesPRO/utbildning.se premium services — such as qualification of education providers, onboarding of new customers and providers, client support workshops, team-building activities, and development of routines and product enhancements within the Client Content & Support team.
Relations
• Clients, participants, and education providers
• Other support teams in FindCoursesPRO
• Sales team
• Communications Manager – Client Content & Support Team
Responsibilities
Client Services
Provide client support by answering incoming service tickets and questions via Freshdesk, email, and phone
Handle booking requests and reminders
Manage invoicing
Publish new courses on our education portal
Approve incoming reviews
Follow up on course attendance
Implement new customers
Ensure client site information is updated and functional
Create pedagogical tutorials, webinars, and guides for clients
Work with the responsible salesperson to maintain strong customer relationships and understand their needs
Maintain basic knowledge of legal matters related to booking & payment terms and client agreements
Knowledge Sharing
• Actively contribute knowledge, input, and ideas during team meetings
• Participate in onboarding of new employees and provide relevant documentation
• Ensure documents and templates are up to date and accessible
Required Competences
Well-organized and service-minded
Ability to teach and mentor
Solution-oriented and flexible
Excellent communication skills and ability to present information clearly and pedagogically
Solid technical understanding and ability to adapt to new systems
Required Attributes
Professional, with a strong work ethic and a drive to exceed expectations
Passionate, with a positive mindset and the ability to see opportunities
Performance-oriented, consistently delivering on time and in full
Hands-on, pragmatic team player who does what needs to be done
Creative and driven, with strong communication and interpersonal skills
Next Potential Career Steps
• Customer Support Specialist
• Support Team Lead
• Customer Success Manager
About Keystone Education Group
Keystone is trusted by more than 120 million unique prospective students every year to help students and learners make one of the most important decisions of their lifetimes, namely, which higher education degree program or course to attend.
In turn, Keystone helps over 5 500 education institutions reach, recruit, and enroll students in more than 190 countries, across 500+ student websites, including Masterstudies.com, Bachelorstudies.com, Educations.com, Studentum.se, and FindAMasters. Keystone also operates a range of other global student recruitment services, including Blueberry.nu, Keystone Sports and Keystone Appy.
Headquartered in Oslo, Norway, Keystone is backed by Viking Venture and Verdane, two leading Nordic venture firms. With offices across the Nordics, Germany, and the UK, Keystone has an international staff of more than 700+ employees. We are a vibrant and talented group of global citizens with a true passion for education and technology, and our vision is to help everyone in the world find the right education.
Want to join?
Please send us your application by hitting the button "Apply here!".
This is a maternity-cover position for approximately 16 months, with exact dates to be confirmed in the contract.
Keystone is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.
Stockholm
Three of many benefits
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A fun workplace
We believe in creating a good environment between co-workers by participating in enjoyable activities such as sports events, after works and travelling. -
Opportunities to grow
We believe in giving every employee opportunities to develop their skills and capabilities by providing them with both external and internal courses and training. -
Reward for effort
We believe in showing appreciation to our employees.
Workplace & Culture
Our workplace culture is shaped by people who are driven to achieve and dedicated to making a difference. Our vision is to find everyone in the world the right education, and our values are how we achieve that. They guide us to come together, take bold steps, innovate, and stay committed to our mission every day.
Driven by our core values Creativity, Courage, Commitment and Collaboration, we craft innovative solutions and take a dynamic, flexible approach to problem-solving, embracing creativity as a catalyst for growth and progress.
We face challenges head-on, with the courage to explore new paths and the expertise to turn obstacles into opportunities.
By connecting as a team, we foster a collaborative and supportive environment that brings out the best in each other and keeps us aligned around a shared vision. Our workforce brings together talent from over 70 nationalities. We are a truly global team where diversity strengthens our collaboration and drives us forward.
With deep commitment to our mission, we deliver with integrity, always working toward success for the students, institutions, and families we serve, helping everyone in the world find the right education.
About Keystone Education Group
Keystone is trusted by more than 100 million prospective students every year to help them make one of the most important decisions of their lifetimes, namely, which educational program to attend.
At Keystone, we help students find the right education to pursue their dreams, whether they are seeking higher education, wanting to expand their knowledge through a course, or upskilling as a professional.
For education institutions, we offer an end-to-end solution across the entire student recruitment value chain, providing tech-powered student marketing and recruitment services to over 5,500 institutions in more than 190 countries. We aim to help institutions reach, engage, recruit and enroll students at scale, without compromising on providing a quality student experience.
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