Counselor Team Leader
Join us in our vision to help everyone in the world to find the right education!
We usually respond within a week
About the Role
Are you a detail-oriented and proactive professional with a passion for systems, organization, and student support?
We’re looking for a Counselor Team Leader to support the daily operations of Edunation’s direct student recruitment team across Asia. In this role, you’ll handle key administrative and coordination tasks, provide internal support to our counseling team, and contribute to student recruitment by counseling students yourself.
You’ll work closely with the Marketing & Sales Director to keep processes running smoothly and ensure the team is supported with the right tools, information, and structure.
Key Responsibilities
Coordinate and host team activities for webinars and sales events (e.g. managing attendance, preparation, live support, and follow-up)
Track and record counselors’ working hours and activities
Review and process leave requests, sick leaves, reimbursement claims, and expense reports
Calculate and manage team bonus payouts and related documentation
Distribute incoming leads to counselors and track follow-up using Edunation’s Model
Support the counseling team with internal questions related to tools, programs, and processes
Train new and existing team members on Edunation’s services, systems, and workflows
Maintain internal dashboards and team performance trackers
Coordinate SOPs, internal updates, and communication materials
Manage the flow of information between the counseling team and other departments
Participate in internal meetings and document key actions and updates
Counsel students directly and meet a personal KPI of submitted applications per month
What We’re Looking For
Strong organizational and coordination skills
Experience in administrative or operational support roles
Excellent written and verbal communication skills
Ability to work independently and proactively in a remote environment
Comfortable using common office tools such as Excel, Word, Outlook, Canva, and CRM systems
Experience in international education or student counseling is a plus
What We Offer
A full-time role in a fast-growing international education company
Competitive salary with performance-based incentives.
Flexible hybrid/remote work setup
A diverse and collaborative international team
Opportunities to learn, grow, and take ownership of your work
A meaningful mission—supporting students on their journey to Europe
- Business
- Edunation
- Role
- Student Advisor/Consultants
- Locations
- Remote - Philippines
Three of many benefits
-
A fun workplace
We believe in creating a good environment between co-workers by participating in enjoyable activities such as sports events, after works and travelling. -
Opportunities to grow
We believe in giving every employee opportunities to develop their skills and capabilities by providing them with both external and internal courses and training. -
Reward for effort
We believe in showing appreciation to our employees.
Workplace & Culture
Our workplace culture is shaped by people who are driven to achieve and dedicated to making a difference. Our vision is to find everyone in the world the right education, and our values are how we achieve that. They guide us to come together, take bold steps, innovate, and stay committed to our mission every day.
Driven by our core values Creativity, Courage, Commitment and Collaboration, we craft innovative solutions and take a dynamic, flexible approach to problem-solving, embracing creativity as a catalyst for growth and progress.
We face challenges head-on, with the courage to explore new paths and the expertise to turn obstacles into opportunities.
By connecting as a team, we foster a collaborative and supportive environment that brings out the best in each other and keeps us aligned around a shared vision. Our workforce brings together talent from over 70 nationalities. We are a truly global team where diversity strengthens our collaboration and drives us forward.
With deep commitment to our mission, we deliver with integrity, always working toward success for the students, institutions, and families we serve, helping everyone in the world find the right education.
About Keystone Education Group
Keystone is trusted by more than 100 million prospective students every year to help them make one of the most important decisions of their lifetimes, namely, which educational program to attend.
At Keystone, we help students find the right education to pursue their dreams, whether they are seeking higher education, wanting to expand their knowledge through a course, or upskilling as a professional.
For education institutions, we offer an end-to-end solution across the entire student recruitment value chain, providing tech-powered student marketing and recruitment services to over 5,500 institutions in more than 190 countries. We aim to help institutions reach, engage, recruit and enroll students at scale, without compromising on providing a quality student experience.
Already working at Keystone Education Group?
Let’s recruit together and find your next colleague.