Operations Consultant
Are you a well-organized and service-oriented team player? Join Keystone Sports and support young athletes starting their US college journey with us, while building your own high-performance career.
At Keystone Sports, we help international student-athletes obtain sports scholarships in the US and Canada. Over the years, we have assisted 15,000+ international student-athletes, from 48+ countries, to enroll at universities all over North America.
We're a team of more than 70 staff members, most of us former student-athletes, and we possess the expertise and contacts that have enabled student-athletes to obtain lucrative sports scholarships and compete in many different American college sports.
The Team
Our Operations Team is the “oil in the machinery”, ensuring our processes run smoothly and the customer journey is exceptional. We are at the heart of the student journey, working closely with students and their families, supporting the academic and administrative aspects of the process while making sure everyone is well-advised, supported, and confident every step of the way.
Together, the team supports and tracks student applications and documentation from start to finish, guides families through academic and administrative requirements, and keeps records organized using CRM systems while keeping a personal approach.
When challenges arise, the team works collaboratively to troubleshoot and resolve issues before they become roadblocks, acting as the “final gatekeeper” to ensure everything is in place before students begin their studies abroad.
The Role
Our Operations Consultant supports the delivery of Keystone Sports’ services by guiding student-athletes through the administrative and operational stages of their recruitment journey. The role ensures that clients receive accurate, timely, and high-quality support from onboarding through admissions, eligibility documentation, pre-arrival preparation, and visa processes. Working closely with other departments and Operations colleagues, the role contributes to a smooth customer journey, strong client satisfaction, and consistent execution of Keystone Sports’ delivery model.
Key Roles & Responsibilities
Handle assigned student cases and support clients through onboarding, admissions, documentation, pre-arrival preparation, and visa processes
Maintain regular communication with clients and parents to ensure clarity, progress, and engagement throughout the journey
Guide administrative and procedural requirements and support clients in completing tasks accurately and on time
Liaise with schools, admissions departments, and relevant partners to support applications and enrollment
Support UK and EMEA students throughout longer recruitment cycles through structured follow-ups and proactive communication
Use CRM tools to manage cases, track progress, and maintain accurate records
Follow defined workflows, guidelines, and checklists to ensure consistent service delivery
Success Metrics
Enrollment Targets: Achieve enrollments of assigned clients within agreed timelines and service expectations.
Client Experience: Maintain a high client satisfaction rating while ensuring accurate, timely, and efficient case handling in line with company processes and CRM standards
Key Skills
Strong attention to detail and high-level of accuracy
Highly organized with a structured approach to work
Pro-active mindset and ability to work independently
Strong time management and prioritization skills
Comfortable working in a remote environment
Professional and client-focused attitude
Qualifications
Bachelor’s or Master’s degree with good results
Previous experience in operations, administration, or client support is preferred
Excellent written and spoken English
Proficiency in at least one additional language is an advantage (Spanish, Norwegian, Swedish, German)
Strong interest in sports and international education and exchange
What We Offer
Competitive compensation package including a fixed salary and performance-based bonus linked to company and individual targets
Fully remote and flexible working within the UK or from our Sheffield office - also currently considering applicants who can work from our Cologne, Germany hub.
Supportive and collaborative team with colleagues from different nationalities
Opportunities for professional development
Exposure to international clients and projects
A friendly and respectful international work environment with plenty of space for initiatives and original ideas
To be part of a successful and passionate team that cares deeply for our students
About Keystone Sports
Keystone Sports helps more than 1,100 international student-athletes to US universities each year. Whether it is a soccer (football), tennis, golf, track and field, or swimming scholarship, our team provides an extensive service to find students a tailored placement in the USA. You will be working with an international group of people from all over the world. Our workplace culture is characterized by people who are passionate about what they do and people who are high achievers who strive to perform professionally. And we all love sports! Together, we are creating an environment that encourages creativity, new paths to success, and continuous development.
Our website: www.keystonesports.com
About Keystone Education Group
Keystone Sports is a part of Keystone Education Group. Keystone believes in a commitment to helping everyone in the world find the education which is right for them. Our people across our varied companies have collaborated to grow successfully into more than 800 talented employees with search & discovery platforms that are recognized as the world's leading search engines for education as well as conversion, admissions, and recruitment services that are vital to connecting students and educators alike. Our team values courage and creativity when tackling the challenges faced by learners and educators and works together to help shape the future of education. For more information about Keystone Education Group, learn more at keg.com.
Want to join?
Please send us your application by hitting the button "Apply here!".
Keystone Education Group is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.
- Business
- Keystone Sports
- Role
- Student Advisor/Consultants
- Locations
- Remote - UK, Cologne, Sheffield
- Employment type
- Full-time
- Remote Status
- Fully remote, Hybrid
Three of many benefits
-
A fun workplace
We believe in creating a good environment between co-workers by participating in enjoyable activities such as sports events, after works and travelling. -
Opportunities to grow
We believe in giving every employee opportunities to develop their skills and capabilities by providing them with both external and internal courses and training. -
Reward for effort
We believe in showing appreciation to our employees.
Workplace & Culture
Our workplace culture is shaped by people who are driven to achieve and dedicated to making a difference. Our vision is to find everyone in the world the right education, and our values are how we achieve that. They guide us to come together, take bold steps, innovate, and stay committed to our mission every day.
Driven by our core values Creativity, Courage, Commitment and Collaboration, we craft innovative solutions and take a dynamic, flexible approach to problem-solving, embracing creativity as a catalyst for growth and progress.
We face challenges head-on, with the courage to explore new paths and the expertise to turn obstacles into opportunities.
By connecting as a team, we foster a collaborative and supportive environment that brings out the best in each other and keeps us aligned around a shared vision. Our workforce brings together talent from over 70 nationalities. We are a truly global team where diversity strengthens our collaboration and drives us forward.
With deep commitment to our mission, we deliver with integrity, always working toward success for the students, institutions, and families we serve, helping everyone in the world find the right education.
About Keystone Education Group
Keystone is trusted by more than 100 million prospective students every year to help them make one of the most important decisions of their lifetimes, namely, which educational program to attend.
At Keystone, we help students find the right education to pursue their dreams, whether they are seeking higher education, wanting to expand their knowledge through a course, or upskilling as a professional.
For education institutions, we offer an end-to-end solution across the entire student recruitment value chain, providing tech-powered student marketing and recruitment services to over 5,500 institutions in more than 190 countries. We aim to help institutions reach, engage, recruit and enroll students at scale, without compromising on providing a quality student experience.
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