At UniQuest we deliver embedded, tech-enabled services and solutions across the student journey, defining a ‘new’ normal for customer service in higher education. We are looking for someone who can bring a breadth of knowledge and experience, with innate curiosity, to our growing business, ensuring our solutions continue to meet the requirements of our partner base in a robust and scalable way. In turn, we offer a supportive and open work environment, with fantastic and ambitious colleagues, and training and development opportunities to help you in your growth in this important role.

As a Platform Integrations Engineer, you’ll play a vital role at UniQuest. Data is at the heart of our platform and shapes the decisions we make to deliver the best possible customer service experiences. We are looking for a proactive individual that can help us continually improve and enhance the services we deliver. As a Platform Integrations Engineer you should enjoy all aspects data management and integrations using ETL methods and tools.

As a member of our growing Technical Solutions Team you must be comfortable communicating, prioritising and managing all aspects of Platform Integrations. As you will be working remotely most of the time with you should be self driven, proactive, detail oriented, inquisitive, analytical and resourceful. We regularly meet virtually as a team and collaborate throughout the day but the ability to priortise support tickets and complete tasks without constant supervision is essential. Previous experience with tools such as Jitterbit, Zapier, FormAssembly and Akero is desireable and experience with ETL integrations is essential.

Responsibilities:

This is a varied business facing role, with the following responsibilities:

• Responding to support tickets from internal stakeholders, performing analysis, information gathering, troubleshooting and escalations while communicating via service desk tickets or virtual calls.
• Reviewing data mapping documentation to determine the appropriate configuration approach and feeding back to the implementation team.
• Working with senior engineers to support them with the design of integrations.
• Configuring ETL data flows between various endpoints and Salesforce using declarative middleware tools and some scripting languages.
• Supporting testing of integrations prior to deployment in production.
• Manually importing data into Salesforce based on predefined templates and schema.
• Monitoring on-going processes and correcting/escalating any issues that occur.
• Reviewing procedures regularly and play a key role in identifying and implementing continuous improvements to streamline and enhance current processes.
• Monitor on-going processes and correct/escalate issues that occur.
• Raise any issues experiences with data capture, accuracy and quality.
• Adhere to all tests for loading of data to ensure the integrity of the data in the system.
• Oversee SFTP site management for client-side batch import process.
• Additional ad hoc tasks relating to the data management requirements of the platform.
• Preparing technical and functional documentation.
• Data management and manipulation in Excel including Vlookups.
• Support the Technical Solutions team objectives of developing the UniQuest platform.
• Additional ad hoc tasks relating to the data management requirements of the platform.

Knowledge, Skills and Abilities

Required:

• Inquisitive, analytical and resourceful.
• Familiarity with data integration middleware and ETL processes.
• Experience with integration middleware tools such as Zapier, Jitterbit, Informatica, Mulesoft etc.
• Self driven with ability to prioritise your own tasks.
• Able to liaise with stakeholders at all levels.
• An excellent verbal and written communicator.
• Collaborative, supportive and responsive.
• Adept at performing technical and detail oriented tasks.
• Comfortable working without direct supervision.
• A quick and proactive learner.
• Knowledge of Salesforce, objects, metadata and schemas.

Desirable:

• Previous experience in Higher Education, Recruitment or Admissions.
• Some exposure to building forms on platforms such as Akero, Gecko or FormAssembly.
• Salesforce product knowledge and Salesforce Administration with hands-on experience with Sales Cloud.
• Salesforce Certified Administrator and/or Platform App Builder or demonstratable proactive learning via Trailhead, training courses or personal projects.

What we offer:

You can expect to join a rapidly growing company and a team of friendly and experienced Salesforce professionals. You will gain experience working on a challenging and evolving multi org Salesforce estate. You will gain exposure to a wide variety of Salesforce products such as Marketing Cloud, Omni-Channel, Digital Engagement, Sales Cloud, Service Cloud and Communities. We will support your professional growth through subsidised Certifications, peer mentoring and other learning opportunities.

UniQuest recognises and rewards our brilliant staff. Current benefits include 25 days holiday (in addition to the days off between Christmas and New Year), regular events both virtually and in-person, wellness and well-being support along with contribution to pension and access to Perkbox following your probation.

We like to celebrate our staff – their birthdays, work anniversaries, exciting life events as well as those nominated by their colleagues for our employee of the month award. We value staff development both through regular training (both internal and external) and promotions where possible.