Accounts Operations Specialist

The Accounts Operations Specialist (AOS) is responsible for assisting in our quality assurance processes with a focus on fair and most effective distribution of both prospects and customers. Reporting directly to the Customer Ops Director, the AOS collaborates closely with the QA Manager and broader Operations team to ensure seamless allocation of accounts, proper distribution of prospects, and accurate processing of deals and contracts. This role is vital in supporting revenue growth initiatives and driving operational excellence.

Key Responsibilities:

· Assisting with deals and contract approvals across all pipelines

· Assisting in the fair and strategic allocation of Sales Prospects

· Supporting the management of Gold Mine & QA Accounts

· Assisting with customer assignments for Sales, Success & Finance teams

· Supporting Accounts organization efforts

· Assisting in Accounts Mapping processes

· Supporting the handling of commercial cases and special requests

· Assisting in QA & Finance segmentation and improvements in HubSpot

· Handling tender / procurement tickets

· Assisting in revenue growth initiatives as needed

· Supporting group synergy projects, including assisting in merge processes

 Requirements:

· Bachelor’s degree, but will accept equivalent experience in the field

· Fluency in English and excellent written and oral communication skills

· Knowledge of HubSpot or other CRM-system

Desirable:

· Revenue / Sales / Customer Success / Service operations background and understanding of customer accounts and customer journey is preferred

· Knowledge of Excel is preferred

· Solution-oriented and dedicated to empowering internal team members

· Self-motivated within a dynamic and collaborative team

· Ability to cope with high velocity of projects and internal requests

· Strong organizational and problem-solving skills

· High-performing individual with integrity who can meet new challenges

· Having strong initiative (including self-learning and knowledge sharing)

· Constructive mindset and "can-do" attitude

· Ability to learn new software applications quickly

Our Company:

Keystone is trusted by more than 120 million unique prospective students every year to help students and learners make one of the most important decisions of their lifetimes, namely, which higher education degree program or course to attend.

In turn, Keystone helps over 5 500 education institutions reach, recruit, and enroll students in more than 190 countries, across 500+ student websites, including Masterstudies.com, Bachelorstudies.com, Educations.com, Studentum.se, and FindAMasters. Keystone also operates a range of other global student recruitment services, including Blueberry.nu, Keystone Sports and Keystone Apply.

Headquartered in Oslo, Norway, Keystone is backed by Viking Venture and Verdane, two leading Nordic venture firms. With offices across the Nordics, Germany, and the UK, Keystone has an international staff of more than 700+ employees. We are a vibrant and talented group of global citizens with a true passion for education and technology, and our vision is to help everyone in the world find the right education.

Keystone is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.

We will only accept CVs/resumes in English.