Student Enrolment Advisor (Mandarin-speaking)
Join us in our vision to help everyone in the world to find the right education!
We usually respond within a week
Who we are
UniQuest, part of Keystone Education Group, is the leading student recruitment technology and services provider to higher education. Based in the UK and founded in 2013, we partner with higher education institutions to improve student engagement from first enquiry to enrolment. We offer a comprehensive platform solution, an expert workforce, and data-led processes to engage students globally.
With over 250 team members across four international offices, we foster a culture of ownership and flexibility, supporting career growth and focusing on tech-enabled, people-driven, and process-powered solutions. Altogether with Keystone we are more than 800+ people, underpinned by a successful student demand generation business with over 5,500 global university partners and 120 million student visitors to our websites annually.
What are we looking for
Are you passionate about helping our university partners and students succeed and delivering exceptional service, then we would love to talk to you about joining our team.
What you’ll be doing
• Making targeted outbound calls to prospective students to maximise applications, confirmations and ultimately enrolments
• Responding to student enquiries and assisting students primarily via telephone, email and instant messaging channels.
• Adhering to pre-agreed service level commitments.
• Maintaining data integrity protocols, ensuring it is consistently and accurately recorded.
• Undertaking other such duties may from time to time be required, as commensurate with the role and the needs of the business.
What you’ll have
Be fluent in Mandarin.
Confident and professional telephone manners.
Superb communication skills including an excellent standard of spoken and written English.
A positive, can-do attitude and high level of initiative.
Ability to perform well under pressure and multi-task.
Experience of working in a proactive, rather than reactive manner.
Experience of using Excel and Word.
Excellent time management and ability to meet established deadlines.
Ability to maintain focus and perspective at all times.
Supportive and collaborative.
High personal standards of achievement.
Honest and conscientious.
Energetic and determined.
Sales and customer-service oriented.
What you’ll get
To have an impact on one of the most important decisions a person will make
To be able to work with lots of like-minded people that are all striving to ensure our partners love us.
At UniQuest, we strive to create a fantastic workplace where employees feel engaged and supported. We take various steps to ensure our team can excel in their roles and seize new opportunities. In exchange for helping us do business in the right way we have a rewards package that includes your salary, a performance-based incentive scheme and other nice things like an extra 3 days off at Christmas.
At UniQuest, we believe in having a diverse team at all levels of the company. We welcome applications from everyone, no matter what their background. Our Equal Opportunities Policy is here to help everyone who works with us reach their full potential. We want to make sure that all the talents and resources of our team are fully utilized to create a workplace with opportunities for everyone.
Want to join?
Please send us your application, in English, by hitting the button "Apply here!".
Keystone is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.
- Business
- UniQuest
- Role
- Student Advisor/Recuitment
- Locations
- Remote - UK
- Remote Status
- Fully remote
Remote - UK
Three of many benefits
-
A fun workplace
We believe in creating a good environment between co-workers by participating in enjoyable activities such as sports events, after works and travelling. -
Opportunities to grow
We believe in giving every employee opportunities to develop their skills and capabilities by providing them with both external and internal courses and training. -
Reward for effort
We believe in showing appreciation to our employees.
Workplace & Culture
Our workplace culture is shaped by people who are driven to achieve and dedicated to making a difference. Our vision is to find everyone in the world the right education, and our values are how we achieve that. They guide us to come together, take bold steps, innovate, and stay committed to our mission every day.
Driven by our core values Creativity, Courage, Commitment and Collaboration, we craft innovative solutions and take a dynamic, flexible approach to problem-solving, embracing creativity as a catalyst for growth and progress.
We face challenges head-on, with the courage to explore new paths and the expertise to turn obstacles into opportunities.
By connecting as a team, we foster a collaborative and supportive environment that brings out the best in each other and keeps us aligned around a shared vision. Our workforce brings together talent from over 70 nationalities. We are a truly global team where diversity strengthens our collaboration and drives us forward.
With deep commitment to our mission, we deliver with integrity, always working toward success for the students, institutions, and families we serve, helping everyone in the world find the right education.
About Keystone Education Group
Keystone is trusted by more than 100 million prospective students every year to help them make one of the most important decisions of their lifetimes, namely, which educational program to attend.
At Keystone, we help students find the right education to pursue their dreams, whether they are seeking higher education, wanting to expand their knowledge through a course, or upskilling as a professional.
For education institutions, we offer an end-to-end solution across the entire student recruitment value chain, providing tech-powered student marketing and recruitment services to over 5,500 institutions in more than 190 countries. We aim to help institutions reach, engage, recruit and enroll students at scale, without compromising on providing a quality student experience.