At UniQuest, a part of Keystone Education Group, we deliver a suite of different admissions services and products spanning the entire applicant journey, from initial enquiry through to confirmation. Delivering success and impact for our partners is at the heart of what we do to ensure our partners’ love us and want to do more with us. To ensure that we can deliver extended services to our partners and meet their needs, our team is made up of the best people from across the UK, India and the Philippines.  

As Admissions Manager (Locum Partnerships), you will be responsible for a high number of UK direct reports and the typically expected HR related responsibilities associated with managing staff, including but not limited to; recruitment, interviews & onboarding, pastoral support, coordinating meetings (one-to-one, team and ad-hoc), objective setting, coaching and developing, performance management & review, leave & absence approval/monitoring, and operational planning. However, you will not be responsible for the day-to-day management or oversight of your direct reports’ workload or activities, which will be managed by UniQuest’s Locum partner(s) day-to-day appointed supervisor(s) under each partnership arrangement.

As UniQuest Admissions Locum partnerships are short-term by nature, the Admissions Manager (Locum Partnerships) will be required to work in a fast-paced environment, keeping abreast of potential onward business pipeline opportunities, planning operations accordingly whilst identify ‘best fit’ Locums for service delivery in the context of all existing partnerships and timelines.

In this role you will work closely with other Admissions Managers, Heads of Admissions & the Director of Admissions to ensure the successful delivery of Locum Partnerships on time and to expected standards.

You will be required to lead meetings and contribute to meetings with both internal and external colleagues and stakeholders, interfacing with other UniQuest departments including but not limited to; business support, HR & finance, whilst keeping records & systems (company CRM) up-to-date and maintain a working knowledge of the contractual arrangements of each partnership.

Working efficiently and flexibly to ensure that we respond to our partners’ and the sector’s changing needs, identifying new opportunities through discussion and engagement will be integral to achieving success in this role. As part of the Admissions Leadership team, you will demonstrate a positive attitude, work intelligently and with initiative and contribute to the ongoing development of our services whilst embedding a culture of continuous improvement through all that we do.

Responsible to

• Head of Admissions (functional area/management remit)
  

Responsible for

You may have direct-report responsibility for any of the following roles based in the UK:

• Senior Admissions Officers

• Admissions Officers

Key internal working relationships (outside of Admissions)

• Partner Relationship Managers (Conversion)

• Commercial team

• Business support

• HR

Key external working relationships

• University Admissions Locum Partner(s) key operational contacts

We value intelligent effort. To be an effective team member at UniQuest you’re amazing at

• communication – all kinds and all directions

• solving problems and using initiative

• working independently to a high standard

• prioritising intelligently

Key accountabilities

• Manage all HR associated responsibilities/protocols for designated UK-based direct reports and ensure that these are undertaken in line with company/group policies and completed within necessary deadlines.

• Build and foster trusted and respectful relationships with your direct reports, whilst maintaining appropriate professional boundaries.

• Ability to develop an understanding of your direct reports activities and output/quality through regular well-structured one-to-one meetings, ensuring appropriate record keeping (minutes) with the ability to identify both congruence & incongruence and raise any concerns (should they arise) through appropriate senior leadership channels.

• Lead, support and develop UniQuest Admissions Locums through coaching, and support ongoing development/training plans/opportunities (in liaison and through recommendations/cases to admissions SLT) to ensure that we deliver a best-in-class and unrivaled set of admissions practitioners to the sector and our partner(s).

• Build, foster and maintain excellent working relationships with key internal colleagues/departments and partner operational & senior stakeholders.

• Maintain required records on an ongoing basis and produce regular reports as required for key internal departments and Admissions Senior Leadership Team to ensure efficient & optimised delivery of our Locum partnerships.

• Regular and effective engagement with the admissions leadership team (LT) comprising the Managers/Leads/ Heads across the UK, India & Philippines to ensure that you are an agent of change & recommendation as a leader within the division to drive continuous improvement for UniQuest admissions, our people and our partners.

• Work with initiative and a proactive approach to solving problems, identifying the root cause when they arise, providing solutions to the issue at hand and mitigations for the future and escalating or making others aware as appropriate.

• Undertake other duties that may arise from time to time as required, either on a short-term or permanent basis where these are commensurate with the level of the role and required by the business as it develops.

Essential experience, skills and competencies

• A minimum of 3 years experience line managing multiple directs reports (i.e a team or division).

• Demonstrable experience of confidently managing HR related protocols in line with organisational policies, including but not limited to; appraisal, staff development, leave & absence (all types), performance, recruitment, onboarding & offboarding.

• Excellent time management with the ability to manage conflicting priorities and effectively coordinate your work to ensure that deadlines are met.

• An understanding of the principles of the GDPR and DPA.

• Superb communication skills including an excellent standard of spoken and written English.

• Experience of producing reports and/or in the provision of data with appropriate analyses and narrative.

• Experience of working within organisational databases, systems & CRMs to keep relevant records up to date and accurate.

• Demonstrable experience of building rapport and fostering excellent working relationships with internal and/or external stakeholders & shareholders at all levels of seniority.

• Experience of working within contractual frameworks with the ability to understand complex terms and conditions and manage operations and partnerships within these parameters.

• Experience of managing capacity planning for the effective and efficient deliver of operations and services.

• Experience of identifying, addressing and resolving performance issues, including conducting difficult conversations

• A positive, professional, can-do attitude and ability to work with a high level of initiative.

• Ability to perform well under pressure and multi-task.

• Ability to motivate and inspire others in a remote working environment.

• Ability to work effectively and respectfully with individuals from diverse cultural backgrounds.

• Ability to deal with difficult issues with tact and sensitivity.

• High personal standards of achievement.

• Honest and conscientious.

Desirable experience, skills and competencies

• A working knowledge with prior experience of working within a Higher Education admissions setting is desirable, but not essential.

Working for UniQuest, you can expect to join a rapidly growing company and a team of friendly and experienced professionals across admissions, account management, email marketing, technical solutions and product and partnership teams. We work with a wide variety of education organisations across the globe.

UniQuest recognises and rewards our brilliant staff. Current benefits include 25 days holiday (in addition to the days off between Christmas and New Year), regular events both virtually and in-person (as guidance will allow), personal and professional development along with wellness and well-being support.

About Keystone Education Group

UniQuest is one of the companies making up Keystone Education Group. Keystone believes in a commitment to helping everyone in the world find the education which is right for them. Our people across our varied companies have collaborated to grow successfully into more than 800 talented employees with search & discovery platforms that are recognized as the world's leading search engines for education as well as conversion, admissions, and recruitment services that are vital to connecting students and educators alike. Our team values courage and creativity when tackling the challenges faced by learners and educators and works together to help shape the future of education. For more information about Keystone Education Group, learn more at keg.com.

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Keystone Education Group is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.